Channels
ZapCover’s seller agent can reach a buyer, human or AI, through five channels. Every channel runs on the same underlying application, so a journey can start on one and finish on another.
| Channel | For | How it works |
|---|---|---|
| Hosted web & mobile | Humans and agents that fill forms | A ready-made buying journey, branded for the partner. |
| Markdown pages and ACP | AI agents that call ACP | Start at the Agent Marketplace and follow a listed offering’s Buy link. |
| MCP | AI agents that call tools | The Customer MCP: structured tools to quote, compare and buy. |
| Humans | Quote and buy in a chat. | |
| Voice AI | Humans | A voice agent handles the conversation from first question to policy. |
Human in the loop
Section titled “Human in the loop”On every channel, an insurance expert can step in at any point in the buying or selling process: to answer a question, handle an exception or take over a complex case. Identity checks are always completed by the customer on a secure page.